Customer Service Apprentice

This role combines customer service, reception, and business admin responsibilities, making it ideal for someone who enjoys interacting with people while developing valuable commercial and organisational skills. As the face of Gallagher, you will play a key role in creating a welcoming and professional environment.

Duration

19 Months

Working week details

Monday - Thursday 8.30am - 5.00pm & Friday 8.30am - 4.00pm with a half hour lunch break

Hours per week

37.5

Location

Tournament Fields

Agincourt Road

Warwick

England

Cv34 6xz

What will the apprentice do at work?

• Welcome visitors, customers, and guests to the Gallagher office in a professional and friendly manner.

• Manage the reception area and customer experience facilities, ensuring they are well-presented at all times.

• Escort visitors and assist with sign-in procedures where required.

• Answer and direct incoming telephone calls professionally.

• Support customer and partner training events, meetings, and workshops.

• Provide general administrative support to various business departments.

• Organise and maintain electronic and paper filing systems.

• Prepare meeting rooms and training facilities.

• Order lunches, refreshments, and catering for meetings, training sessions, and customer events.

• Assist with diary coordination and meeting arrangements.

• Support data entry, reporting, and document preparation using Microsoft Office applications.

• Assist with a variety of operational and office processes.

• Help coordinate office supplies and general building administration activities.

• Support record keeping and document management.

Requirements and prospects

Skills

Excellent communication skills

Excellent interpersonal skills

Friendly & confident manner

Professional manner

Strong customer service focus

Good organisational skills

Good attention to detail

Good Microsoft Office skills

Able to manage multiple tasks

Ability to prioritise

Positive attitude

Enthusiastic and motivated

Reliable and punctual

Professional appearance

Good team player

Must have a can do attitude

Qualifications required

• GCSE English (Grade A* - C / 9 - 4) essential

• GCSE Maths (Grade A* - C / 9 - 4) essential