Customer Service Associate

About the Role

Our client is seeking a friendly and efficient Customer Service Associate to join their team in Norwich . You will be the first point of contact for customers, providing information, resolving issues, and ensuring a high level of satisfaction. This role is essential for maintaining the company’s reputation for excellent service and contributing to a positive customer journey. It's a great opportunity for individuals who enjoy interacting with people and possess strong problem-solving skills, working within a dedicated team in the heart of Norfolk .

Key Responsibilities

• Handle customer inquiries via phone, email, and in-person interactions.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues effectively and empathetically.
• Process customer orders, returns, and exchanges efficiently.
• Maintain detailed records of customer interactions and transactions.

Requirements

• Previous experience in a customer service role is preferred.
• Strong verbal and written communication skills.
• Ability to remain calm and professional under pressure.
• Good organizational skills and attention to detail.
• Proficiency in using standard office software and basic computer skills.

Benefits

• Competitive starting salary with regular performance reviews in Norwich .
• Full-time position with regular working hours.
• Comprehensive training program to ensure you're well-equipped.
• Opportunities for skill development and career growth within the company.
• A supportive and team-oriented work environment.