Customer Service Executive

About the Role

Our client is seeking an experienced Customer Service Executive to enhance their customer support operations in Brighton . This hybrid role requires an individual adept at managing customer relationships, resolving inquiries efficiently, and contributing to a positive customer experience. You will be a key player in ensuring client satisfaction, liaising between customers and internal departments to facilitate smooth service delivery. This is an excellent opportunity for a proactive professional looking to make a significant impact in a dynamic customer-facing role within the vibrant city of Brighton .

Key Responsibilities

• Manage customer accounts, providing comprehensive support and information regarding services.
• Respond to customer inquiries and resolve complaints in a timely and satisfactory manner.
• Process orders, amendments, and cancellations accurately and efficiently.
• Maintain detailed and up-to-date customer records in the CRM system.
• Collaborate with sales and technical teams to address complex customer issues.
• Proactively seek opportunities to improve the customer experience and service delivery.

Requirements

• Demonstrable experience in a customer service executive or similar role.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in CRM software and Microsoft Office Suite.
• Strong organizational abilities and the capacity to handle multiple priorities.
• A customer-centric mindset with a passion for delivering high-quality service.

Benefits

• Competitive salary and potential for performance bonuses.
• Hybrid work model, blending office presence with remote flexibility.
• Opportunities for career advancement within the company.
• A supportive and collaborative team environment.
• Generous annual leave and employee benefits package.