Customer Service - Key Accounts

Customer Service - Key Accounts - 8 Month FTC We are working with a well-known, European leading organisation on the lookout for a Customer Service Advisor to join their Key Accounts team in Warwick on an 8 month FTC. This is an incredible opportunity to join a great company within a fantastic team. You will be responsible for the day-to-day management of key customer accounts, ensuring orders are processed accurately, at pace and within agreed timelines. A key part of the role is demonstrating strong prioritisation skills, effectively managing changing priorities, proactively identifying and communicating any issues or delays, while maintaining strong relationships and delivering an exceptional level of customer service. You will take ownership of customer queries relating to orders, deliveries, product availability, and general enquiries, ensuring these are thoroughly investigated and resolved in line with customer expectations. The role also involves coordinating customer meetings, preparing and presenting relevant information, and highlighting key issues or opportunities. You will drive continuous improvement through these interactions, ensuring all actions are tracked and completed effectively. Working cross-functionally, you will collaborate closely with internal teams—including Sales, Service, and Group functions—as well as directly with customers. You will lead proactive communication, ensuring all stakeholders are informed of developments, and that clear corrective action plans are implemented when required. Overall, you will play a key role in delivering an end-to-end customer experience, supporting the smooth running of accounts and contributing positively to the customer journey through effective coordination and first-class service delivery.

Key Responsibilities

• Liaise with delivery companies to track orders
• Ensure orders are processed accurately & in a timely manner, ensure the customer is aware of delays
• Ensure authorisations are completed & attach supporting documents to SAP
• Keep accurate records of correspondence with customers, log queries & complaints via internal systems
• Support the smooth running of your customer accounts daily
• Ensure administration is in line with Group, Company or Statutory requirements
• Resolve customer complaints
• Process discrepancies related to logistics, raise concerns & ensure system notifications are triggered
• Work with internal & external partners to ensure investigations are dealt with efficiently
• Maintain communication with customers on query resolution, escalating issues to the Customer Service Manager
• Provide pricing & delivery information in a timely manner

Key Skills

• Minimum of 5 GCSE’s (or equivalent) at grade C or above
• Solid and demonstrable experience in customer facing roles
• Previous experience of problem-solving methodologies
• SAP experience
• Excellent IT knowledge (Excel, Work, Outlook, databases, CRM)
• An obsession for delivering customer service excellence and enhancing the brand image
• Energetic and enthusiastic By applying for this position, you authorise Auctoro Recruitment to hold your personal details on file for use in finding you a suitable position. Auctoro Recruitment will never transfer your information to a third party without your prior consent