Customer Service Officer

About the Role

Our client is seeking a detail-oriented and communicative Customer Service Officer to join their team in Bristol . This hybrid role involves managing customer inquiries, providing solutions, and ensuring a high level of service delivery. You will be a key point of contact, handling a variety of customer needs and contributing to a positive brand image. This is a fantastic opportunity to work in a structured yet flexible environment, blending remote work with essential office collaboration.

Key Responsibilities

• Respond to customer queries via phone, email, and other communication channels.
• Provide accurate and comprehensive information regarding products and services.
• Process customer orders, forms, applications, and requests.
• Troubleshoot and resolve customer complaints efficiently.
• Maintain detailed records of customer interactions and transactions.
• Escalate unresolved issues to the appropriate departments for resolution.

Requirements

• Previous experience in a customer service role is required.
• Strong communication and active listening skills.
• Proficiency with Microsoft Office Suite and CRM software.
• Ability to work effectively both remotely and in an office environment.
• Excellent organizational and time management skills.
• Familiarity with handling customer complaints and service issues.

Benefits

• Competitive salary and potential for performance-based increases.
• Hybrid working model offering work-life balance.
• Comprehensive health insurance and retirement benefits.
• Paid training and opportunities for career development.
• A collaborative team atmosphere in our Bristol office.