Customer Service Operations Supervisor

Customer Service Operations Supervisor Up to £32,000 per annum + benefits Chippenham, Wiltshire Permanent

Are you an experienced team leader or supervisor with a background in customer service operations? Do you thrive in a fast-paced environment where organisation, performance and people management are key?

We are looking for a Customer Service Operations Supervisor to lead a busy customer service operation, ensuring teams deliver an efficient, accurate and high-quality service while meeting key performance targets. This is a hands-on leadership role where you'll take ownership of day-to-day operations, motivate and develop your team, and drive improvements across service delivery, productivity and quality.

Key Responsibilities

Lead and motivate a team, ensuring workloads are effectively managed, and operational targets are achieved Monitor performance against KPIs, SLAs and quality standards, taking action where improvements are needed Coach, mentor and develop team members, supporting training, performance and progression Oversee resource planning, staffing levels, attendance and workload allocation Identify opportunities to improve processes, increase efficiency and enhance service delivery Manage escalations and resolve operational issues promptly and professionally Produce performance reports and management information to support operational decision-making Work closely with internal departments, clients and external suppliers to maintain excellent service standards Support the wider management team and deputise for the Operations Manager when required About You:

Proven experience leading or supervising an operational or customer service team Strong understanding of KPIs, SLAs, performance management and workload planning Confident coaching, motivating and developing colleagues Excellent organisational skills, with the ability to manage competing priorities and tight deadlines Strong communication and problem-solving skills A proactive approach to continuous improvement, with a focus on quality, accuracy and efficiency Confident using Microsoft 365 and producing performance reports Resilient, adaptable and comfortable working in a fast-paced operational environmentWhat's on Offer?

Salary of up to £32,000 per annum 37.5 hours per week, with working hours between 8am and 5.30pm, depending on business needs 25 days holiday + bank holidays 1 day birthday leave per annum 100% office-based Free on-site parkingSuccessful candidates will be contacted within 7 working days of application. If you do not hear from us within this time, please assume that your application has been unsuccessful