Customer Service Representative & Retail Support
- Remote, england, United Kingdom
- Permanent·Remote
- Full time
Job Description
Customer Service Representative & Retail Support
Direct message the job poster from MooGoo Skin Care UK
Love skincare? Thrive in a fast‑paced, people‑focused environment? We’re looking for an experienced Customer Service Representative to bring energy, initiative and creativity to our growing UK team. If you’re organised, proactive and love problem‑solving - you might be just who we’re looking for.
About Us
We’re more than just a skincare brand – we’re a community of people who care deeply about creating products that make a real difference. At MooGoo, we believe in the power of gentle, effective, and natural ingredients that feel great and are safe for everyone.
As a rapidly growing company, we’re driven by quality, integrity and genuine care for our customers. It’s an exciting time to join us – if you’re looking to be part of a brand that values initiative, teamwork, and integrity, this is where you belong!
About the Role
We’re looking for a confident and proactive Customer Service Representative to join our small, friendly and growing UK team. You’ll be the first point of contact for customers and stockists, providing exceptional service and accurate information while also supporting retail sales and marketing activities.
This is an in‑office role based in North West London, easily accessible by train and bus. You’ll be part of a supportive, hardworking, and results‑driven team working in a fast‑paced, collaborative environment that values good vibes, teamwork & quality work.
Key Responsibilities
- Handle customer and stockist queries via phone and email
- Quickly process and manage orders using NetSuite (training provided)
- Maintain accurate CRM records
- Support sales and retail marketing teams, including sending EDMs and product send‑outs
- Respond to social media comments and DMs in our brand tone
- Take initiative to resolve issues efficiently
- Meet KPIs and manage multiple priorities confidently
About You
- Minimum 2 years’ experience in an office‑based customer service, sales or similar role
- Excellent written and verbal communication skills
- Proactive, organised, and confident under pressure
- Skilled at managing multiple tasks with accuracy and care
- Strong problem solver with initiative and attention to detail
- Confident using CRM systems and Microsoft Office
- Friendly, positive, and customer‑focused
- Driven to achieve KPIs while maintaining high standards of service and quality
How to Apply
Along with an up‑to‑date CV, please include a personalised cover letter explaining why you’d be the right fit for the MooGoo team, drawing on your personal and professional achievements.
Please include contactable references.
Seniority level
- Entry level
Employment type
- Full‑time
Industries
- Personal Care Product Manufacturing