Customer Service Representative (Retail Support)

About the Role

Our client is seeking a friendly and efficient Customer Service Representative to provide remote support for their retail operations based in Stoke-on-Trent . In this role, you will be the first point of contact for customers, resolving inquiries, processing orders, and ensuring a positive brand experience. You will work from home, utilizing various communication channels to assist customers with their needs. This is an excellent opportunity for individuals with strong communication skills and a passion for helping others, contributing to a customer-centric approach within the company.

Key Responsibilities

• Handle inbound customer inquiries via phone, email, and live chat regarding products, orders, and services.
• Process customer orders, returns, and exchanges efficiently and accurately.
• Provide information about products, promotions, and company policies.
• Troubleshoot and resolve customer issues, complaints, and escalations with empathy and professionalism.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Collaborate with internal teams to ensure timely resolution of customer concerns.

Requirements

• Proven customer support experience, preferably in a retail or e-commerce environment .
• Excellent communication, listening, and interpersonal skills.
• Proficiency with customer relationship management (CRM) software and ticketing systems.
• Ability to multitask, prioritize, and manage time effectively in a remote setting .
• Strong problem-solving skills and a patient, customer-focused attitude.
• High school diploma or equivalent; college degree preferred.

Benefits

• Competitive hourly wage and potential for performance bonuses.
• Fully remote work arrangement offering significant flexibility.
• Comprehensive training program to ensure success.
• Health, dental, and vision insurance plans.
• Opportunities for career progression within the customer service department.