Customer Service Representative - Insurance

About the Role

Our client is looking for an engaging and helpful Customer Service Representative to join their team, supporting their Wolverhampton customer base. In this essential role, you will provide outstanding support to policyholders, addressing inquiries, resolving issues, and ensuring a positive customer experience. You will be the voice of the company, handling a variety of requests related to insurance policies with professionalism and efficiency. This hybrid position offers a blend of in-office teamwork and remote flexibility, ideal for someone who thrives on helping others and wishes to build a career in the customer-facing aspects of the insurance industry.

Key Responsibilities

• Handle inbound customer inquiries via phone, email, and live chat regarding insurance policies, billing, and general information.
• Resolve customer complaints and issues effectively and empathetically, escalating complex cases when necessary.
• Provide accurate information about policy coverage, benefits, and renewal procedures.
• Assist customers with making policy changes, updates, or processing cancellations.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Proactively identify opportunities to enhance the customer experience and promote company services.

Requirements

• Previous experience in a customer service or call center environment.
• Excellent communication, listening, and problem-solving skills.
• Patience and a positive attitude when dealing with customer concerns.
• Basic computer literacy and familiarity with CRM software.
• Ability to work effectively both independently and as part of a team.
• An interest in learning about the insurance sector and its products.

Benefits

• Competitive hourly wage and potential for performance bonuses.
• Hybrid working model, offering flexibility and collaboration opportunities in Wolverhampton .
• Comprehensive training program focused on insurance products and customer service excellence.
• Employee assistance program and well-being resources.
• Opportunities for career progression within the customer service department.