Customer Service Representative - Insurance

About the Role

Our client is looking for a friendly and efficient Customer Service Representative to join their Brighton -based insurance team. You will be the first point of contact for customers, handling inquiries, providing information about policies, and assisting with basic administrative tasks. This role is vital for maintaining high customer satisfaction levels and ensuring a positive brand image. You will work within a supportive team environment that values clear communication and a helpful attitude, contributing to the overall success of the customer support function.

Key Responsibilities

• Respond to customer inquiries via phone, email, and live chat regarding insurance policies and services.
• Provide information on policy coverage, premiums, and renewal processes.
• Assist customers with making changes to their policies, such as address updates or personal details.
• Process simple policy adjustments and ensure accurate record-keeping.
• Handle customer complaints and escalate complex issues to the appropriate department.
• Maintain a high level of product knowledge and customer service standards.

Requirements

• Previous experience in a customer service or administrative role is preferred.
• Excellent communication and interpersonal skills, with a polite and professional demeanour.
• Ability to actively listen to customer needs and provide effective solutions.
• Basic computer literacy, including experience with email and word processing software.
• A genuine desire to help customers and a positive attitude.
• An interest in the insurance industry is a plus.

Benefits

• Competitive hourly wage with potential for performance bonuses.
• Hybrid working model offering flexibility between home and the Brighton office.
• Extensive training in insurance products and customer service techniques.
• Opportunity to develop a career within the financial services sector.
• Friendly and supportive team culture.