Customer Service Representative

About the Role

Our client is seeking a dedicated and empathetic Customer Service Representative to join their dynamic team in Leicester . This role is integral to ensuring our customers receive outstanding support and assistance across all communication channels. You will be the first point of contact for customer inquiries, providing timely and accurate solutions. This hybrid position offers the flexibility to work both from home and in our modern Leicester office, fostering a collaborative environment while embracing modern work practices. We are committed to building a supportive team culture where your contributions are valued and your professional growth is encouraged.

Key Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
• Provide accurate information about products, services, and company policies.
• Troubleshoot and resolve customer issues, escalating complex problems to senior team members when necessary.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Proactively identify opportunities to improve the customer experience and suggest process enhancements.

Requirements

• Proven experience in a customer service or helpdesk role.
• Excellent communication and interpersonal skills, with the ability to empathize with customers.
• Proficiency in using CRM software and other customer support tools.
• Strong problem-solving abilities and a patient, methodical approach to resolving issues.
• Ability to adapt to changing priorities and work effectively in a fast-paced environment.

Benefits

• Competitive annual salary.
• Hybrid working model offering flexibility.
• Comprehensive training and ongoing professional development.
• Pension scheme and generous holiday allowance.
• Positive and supportive team environment focused on customer satisfaction.