Open roleExternal
Customer Service Representative
- leicester, leicestershire, LE1 5GX, United Kingdom
- Full time
- £25,000 - £25,000 Per Annum
Job Description
About the Role
Our client is seeking a dedicated and empathetic Customer Service Representative to join their dynamic team in Leicester . This pivotal role involves providing exceptional support to customers, resolving inquiries efficiently, and ensuring a positive brand experience. You will be at the forefront of customer interaction, acting as the primary point of contact for a wide range of queries, from product information to technical troubleshooting and order management. The ideal candidate is passionate about helping others, possesses excellent communication skills, and thrives in a collaborative, fast-paced environment, contributing to a supportive team culture.
Key Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Provide accurate information about products, services, and company policies.
- Troubleshoot and resolve customer issues, escalating complex problems to the appropriate departments when necessary.
- Process orders, returns, and exchanges efficiently and accurately.
- Maintain detailed records of customer interactions and transactions in the CRM system.
- Identify opportunities to improve customer satisfaction and provide feedback to management.
Requirements
- Proven experience in a customer service or helpdesk role.
- Excellent verbal and written communication skills, with a clear and concise tone.
- Proficiency in using CRM software and other customer support tools.
- Strong problem-solving abilities and a patient, customer-centric approach.
- Ability to work effectively both independently and as part of a team in our Leicester office.
Benefits
- Competitive annual salary and performance-based incentives.
- Opportunities for professional development and career advancement within the company.
- Comprehensive health and wellness benefits package.
- Generous holiday entitlement and company pension scheme.
- A supportive and friendly working environment fostering teamwork and continuous improvement.