Customer Service Representative

Job Description

Customer Service Representative

Location: Newcastle - Cobalt Business Park, Building 9C (50% Home / 50% Remote)

Pay Rate: £204 per day - UMB rate

Contract: 27/09/2026 - 29/06/2027

YOE: 3 to 5 years.
What are we looking for: Primary skill - Telecommunications - P1.
Skill Required: Chat - Telecommunications (P1).
Qualification: Other.

Roles and Responsibilities

• In this role you are required to do analysis and solving of lower-complexity problems.
• Your day to day interaction is with peers within Hiring Manager before updating supervisors.
• In this role you may have limited exposure with clients and/or Hiring Manager management.
• You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments.
• The decisions you make impact your own work and may impact the work of others.
• You will be an individual contributor as a part of a team, with a focused scope of work.
• Please note that this role may require you to work in rotational shifts.
• Location: Newcastle.
• Lang: English (A1).

Location:
Newcastle - Cobalt Business Park
Hybrid working: 50% office-based / 50% home-based

Working Pattern

• Monday to Friday, 8:00am - 6:00pm (including Bank Holidays)
• Occasional weekend working (Saturday or Sunday), 8:00am - 6:00pm

#J-18808-Ljbffr