Customer Service Representative

Contract: 25 weeks

Location: Newcastle

Rate: £22,530 for the duration of the contract

We're looking for a Customer Service Representative to join a leading global professional services organisation specialising in technology, digital transformation and customer experience.

This is an excellent opportunity for a Customer Service Representative with strong telecommunications knowledge to join a collaborative team, solve customer-related queries and use your expertise in a fast-paced environment. The role may involve rotational shifts.

Responsibilities

• Analyse and resolve lower-complexity customer and telecommunications-related issues.
• Respond to customer queries through chat and other communication channels.
• Work closely with colleagues and ...
• Follow established processes and instructions to deliver accurate, consistent support.
• Contribute effectively as part of a team while taking ownership of your assigned workload.

About You

• 3-5 years' experience in customer service, telecommunications, contact centre or a related environment.
• Strong knowledge of telecommunications, ideally with experience supporting customers through chat.
• Excellent analytical and problem-solving skills.
• Strong communication skills with a professional and customer-focused approach.
• Comfortable working independently and as part of a team, including rotational shifts.

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