Customer Service Representative

About the Role

Our client is seeking an enthusiastic and detail-oriented Customer Service Representative to join their team in the beautiful coastal city of Plymouth . This role is fundamental to our commitment to delivering outstanding customer experiences, requiring you to handle inquiries, resolve issues, and build positive relationships with our clientele. You will be an integral part of our customer-facing team, working from our accessible Plymouth office. This role is perfect for individuals who thrive on helping others and enjoy being part of a busy, supportive work environment dedicated to service excellence.

Key Responsibilities

• Answer customer calls and emails, providing accurate information and assistance.
• Troubleshoot and resolve customer problems efficiently and effectively.
• Process orders, forms, applications, and requests accurately.
• Maintain customer records by updating account information regularly.
• Gather customer feedback and report any recurring issues to management.

Requirements

• Previous experience in a customer service or call center role is highly preferred.
• Excellent communication and listening skills, with a patient and friendly demeanor.
• Proficiency with computer systems, including CRM and ticketing software.
• Ability to manage multiple tasks and prioritize workload in a fast-paced office in Plymouth .
• Strong problem-solving skills and a commitment to customer satisfaction.

Benefits

• Competitive salary commensurate with experience.
• Opportunity to work within a well-established company in Plymouth .
• Comprehensive benefits package including health and pension.
• Paid time off and holiday entitlement.
• A positive and collaborative team environment focused on service delivery.