Customer Service Representative

Key responsibilities include:

• Handle customer enquiries on the phone, face to face and by email.

• Take new booking orders.

• Data entry on CRM system – ensuring accuracy and efficiency.

• Take card payments using secure portal and PayByLink.

• Issue work to drivers and calmly deal with service issues as they arise.

• Welcome, induct and host visitors.

• Administrative support throughout the business.

About you

• You enjoy helping people and are confident in building strong, trusting relationships.

• You’re comfortable chatting with customers over the phone, email, or face-to-face.

• You have a strong work ethic and like knowing your hard work is noticed and appreciated.

• You’re keen to be part of a welcoming team where everyone gets along and enjoys working together.

• You’re open to learning new things and bring a positive, friendly attitude to work

• You take pride in what you do and pay attention to the small details.

• You pick things up quickly and like tackling challenges head-on.

• You work well with others and thrive working in a collaborative team.

• The office is in a semi-rural location, so having your own transport is important.

• Marketing and events experience would be beneficial.

Key skills:

• Competent MS office skills, including Outlook, Word & Excel