Customer Service/Sales Advisor

Are you a confident communicator who enjoys helping people and wants to build a career in sales and customer service?

We are looking for Customer Sales & Service Advisors to join our client’s team at their state-of-the-art office in Motherwell. No previous product knowledge is required we are just looking for people with the right attitude, communication skills and willingness to learn.

The Role

• Support customers across sales and customer service

• Handle calls, live chat and emails

• Help with quotes, purchases, renewals and policy queries

• Identify opportunities to offer relevant products and services

• Resolve customer queries and provide appropriate solutions

• Deliver a professional and positive customer experience

• Work towards KPIs and service targets

About You

• Confident and friendly communicator

• Customer-focused and empathetic

• Self-motivated with a positive attitude

• Comfortable with both sales and service conversations

• Strong attention to detail

• Able to work well as part of a team

• Keen to learn and develop

• Previous insurance experience is not essential

What We Offer

• £27k starting salary

• Hybrid working after successful probation

• Career development and professional qualifications

• Enhanced holiday, maternity and paternity packages

• Employee wellbeing programme

• Buy and sell holiday scheme

• Life assurance of 4x salary

• Financial wellbeing support

• Social events and a vibrant workplace

• Staff wellness / time out area

• Prayer room available on-site

Whether you’re starting your career, looking for a change or ready for your next opportunity, we want to hear from you