Customer Service Specialist - Staines - Temp-Perm

Customer Service Specialist

Temporary Ongoing Assignment with Potential to Become Permanent Location: Office-Based (Hybrid Working Available After 3 Months) Reporting to: Global Customer Excellence Manager

The Opportunity

We are recruiting for a Customer Service Specialist to join a busy and fast-paced customer operations team on a temporary ongoing basis, with the potential to become a permanent employee. This role sits at the heart of the business and is ideal for someone who enjoys managing customer orders, coordinating with multiple stakeholders, and delivering exceptional service throughout the order lifecycle.

Working closely with customers, sales teams, project teams, finance, and international colleagues, you will play a key role in ensuring customer orders are processed accurately and efficiently from receipt through to delivery and invoicing.

Key Responsibilities

Manage the end-to-end sales order process, including project orders, from receipt through to completion.

Process customer orders accurately and within agreed service level targets.

Liaise with Regional Sales Managers regarding order preparation, entry, amendments, and ongoing order management.

Provide customers with regular updates on order status, delivery schedules, and any related queries.

Work closely with internal technical teams and international colleagues to resolve product and order-related enquiries.

Coordinate with suppliers and vendors to ensure customer delivery expectations are achieved.

Generate and provide customer documentation including certificates, manuals, datasheets, shipping documents, and bespoke reports.

Respond to customer enquiries via telephone, email, Microsoft Teams, Zoom, and other communication channels.

Support stock take activities and assist with investigating inventory discrepancies.

Work with Finance and Commercial Operations teams to set up new customer accounts and update existing account information.

Monitor and manage shared customer service inboxes.

Maintain customer portals, including uploading documentation, downloading purchase orders, and confirming orders.

Build strong working relationships with customers and internal stakeholders.

Support additional projects and administrative tasks as required.

Skills & Experience Required

Previous experience within a Customer Service, Customer Operations, Sales Administration, Order Processing, or Customer Support role.

Experience managing customer orders from receipt through to fulfilment.

Strong customer service skills with a professional and solutions-focused approach.

Excellent written and verbal communication skills.

Strong attention to detail and high levels of accuracy.

Good numerical and data entry skills.

Competent user of Microsoft Office, including Outlook, Excel, and Word.

Ability to prioritise workload and manage multiple tasks simultaneously.

Comfortable working independently and as part of a team.

Desirable

Experience working within a manufacturing, engineering, logistics, technical, or project-led environment.

Experience using ERP or order management systems.

Experience managing customer portals and documentation.

Personal Attributes

We are looking for someone who is:

Positive, enthusiastic, and customer-focused.

Flexible and adaptable to changing priorities.

Calm under pressure and able to work in a fast-paced environment.

Friendly, approachable, and professional.

Supportive and collaborative with colleagues across all departments.

Proactive with strong problem-solving skills.

Confident communicating with customers and internal stakeholders at all levels.

Able to build strong working relationships based on trust and credibility.

What's on Offer

Temporary ongoing assignment with genuine potential for a permanent position.

Full-time hours, Monday to Friday.

Office-based initially, with hybrid working available after successful completion of the first 3 months.

Opportunity to join a supportive and collaborative team environment.

Valuable experience within a global organisation with exposure to international customers and stakeholders.

This role would suit a highly organised customer service professional who enjoys being the central point of contact for customers and internal teams, ensuring orders are delivered accurately, efficiently, and with outstanding service throughout the customer journey.

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