Customer Solutions Engineering (CSE)Manager

Purpose of the Role

We are seeking a dynamic and forward-thinking Customer Solutions Engineering (CSE) Manager – to lead our high-performing engineering team in the North & Midlands regions. You will lead a high-performing engineering team responsible for delivering innovative, customer-centric solutions in the lift industry. You will drive strategic improvements, foster a culture of continuous innovation, and ensure operational excellence across projects. This role is pivotal in shaping the future of engineering delivery at KONE, with a strong emphasis on customer-centric stakeholder collaboration, technical leadership, and business impact.

Key Responsibilities

Strategic & Operational Excellence

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Lead the execution of major lift projects, ensuring timely delivery, profitability, and customer satisfaction.

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Drive continuous process improvements and implement best practices to enhance efficiency and quality.

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Monitor market trends and technological advancements to proactively evolve engineering solutions and methodologies.

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Develop and manage strategic roadmaps for the CSE team aligned with business objectives.

Innovation & Technical Leadership

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Champion innovation in engineering solutions, integrating lifecycle thinking (installability, maintainability) into project planning.

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Provide expert technical consultancy to internal teams and external customers, influencing specifications and solution design.

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Ensure compliance with engineering policies, safety standards, and local codes.

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Promote collaborative relationships across departments to drive shared success.

Performance & Results Focus

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Lead performance management initiatives, using data-driven insights to improve team output and project outcomes.

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Manage costing strategies to ensure cost-effective and competitive solutions.

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Deliver high-quality inputs for sourcing and supply chain planning.

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Provide expert insights to support sourcing strategies and supply chain optimization.

Client & Stakeholder Engagement

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Act as a trusted advisor to Sales, Operations, Supply Line and clients, delivering value through strategic technical consultancy and pre-tender guidance.

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Participate in key client engagements to influence specifications and ensure our solutions exceed customer expectations.

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Build strong internal networks with cross-functional teams to enhance collaboration and achieve shared goals.

Leadership & Team Development

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Inspire, coach, and lead a skilled engineering team, fostering a customer-focused culture of collaboration, accountability, and continuous improvement.

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Set clear development roadmaps for the team, aligning skills and performance with business targets.

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Conduct regular performance reviews and one-on-one coaching to unlock individual potential and team excellence.

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Coach and mentor team members through regular one-on-one sessions and knowledge sharing.

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Foster a culture of accountability, innovation, and continuous improvement.

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Empower individuals to reach their full potential and contribute to team success.

Skills & Experience

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Proven leadership experience managing teams in complex project environments.

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Exceptional stakeholder management and communication skills.

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Proficiency in Microsoft Office, SAP, and data analysis tools.

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Analytical mindset with a passion for solving complex problems and driving results.

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Ability to challenge the status quo and implement improvements across systems, tools, and workflows.

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Deep understanding of engineering principles and project cost management.

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Excellent problem-solving and analytical thinking.

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Strong verbal and written communication skills.

What KONE can offer:

We offer a competitive salary, 25 days + Bank Holidays +1 paid Volunteering Day, Company Pension Scheme, Private Medical Insurance, Quarterly Commission, EV Car, PDI, Dental Insurance, Gymflex Membership, Life/Partner Assurance & Critical Illness Issurance, Kone Discounts, Cycle to Work Scheme, Long Service Awards, 24/7 GP Support & Wellbeing Access, Employee Assistance Programme, Hybrid Working and Career Development Opportunities to support and help you achieve your goals