Customer Success Manager - French Speaker

Job Overview

Adthena is an award‑winning search intelligence platform powered by patented AI technology. We help brands, marketers, and agencies dominate the paid search market. We are seeking a French‑Speaking Customer Success Manager to partner with a portfolio of French and UK clients.

Key Information

• Reporting to: Senior Manager, Customer Success
• Location: Remote (UK or EU) OR London (Hybrid 2 days/week)
• Interviews: 4 Stages
• Start Date: ASAP

What you’ll do

As a French‑Speaking Customer Success Manager, you will be the go‑to partner for clients, driving adoption through onboarding, best‑practice guidance, and bespoke solutions. Native French is essential, with strong written and spoken English.

First 18 months

• First 30 days – Get up to speed on product, business, tools, and processes.
• By 60 days – Build relationships, arrange calls, and manage a pre‑assigned book of “green” clients (up to 30).
• By 90 days – Conduct Business Reviews with senior stakeholders, drive engagement via monthly check‑ins, co‑own success plans, and capture outcomes.
• By 12 months – Deliver an exceptional client experience with 90%+ gross revenue retention and scope upsell opportunities.
• By 18 months – Proven track record as an Adthena CSM, with a clear path for growth.

Required Experience

• Native French speaker with strong written and spoken English
• At least 2 years in a client‑facing Customer Success, Account Management, or Client Services role
• Strong stakeholder management skills, comfortable engaging up to C‑level
• Solid understanding of the digital marketing landscape, including paid search
• Strong analytical skills – confident working with data and translating it into actionable insights
• Customer‑centric mindset focused on delivering value and driving outcomes
• SaaS background is a plus

Core Values

• Get Shit Done: We take action, own challenges, and find solutions.
• Freedom with Responsibility: We take charge of results and recognize our hustle.
• Deliver Remarkable Quality: We exceed expectations and aim to do our best work.
• Smart & Always Improving: We expand our knowledge and become better at what we do.

Benefits

• Strong Culture: 93% approval rating, eNPS 27.
• Award‑Winning Product: 2025 US Search Award for Best AI Search Software Innovation.
• Trust‑Based Vacation: Take time off as needed.
• Remote‑First: 52% remote, others hybrid at London, Austin, Sydney hubs.
• Flexible Work: Full autonomy over day.
• Career Growth: Bespoke training and career development via “Sherpa plans.”
• Private Medical Insurance: Fully covered health care.
• Mental Health Support: EAP with 24/7 counselling and HeadSpace.
• Family Care Package: Up to 6 months paid maternity leave, 2 months paternity leave.
• Pension & 401(k): Competitive UK/US/AUS schemes from day one.
• Home Office Stipend: $200 for ideal remote set‑up.
• Swag Welcome Gift: $70 credit for merch.

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