Customer Support Coordinator

About the Role

Our client is actively seeking a proactive and organized Customer Support Coordinator to join their remote team, serving customers in and around Oxford . This role is pivotal in ensuring smooth operations and excellent customer experiences through efficient coordination of support activities. You will manage incoming requests, ensure timely resolution of issues, and act as a liaison between customers and internal teams. This is an ideal opportunity for a detail-oriented individual passionate about service delivery to thrive in a remote work environment, contributing to a company that values efficiency and customer satisfaction.

Key Responsibilities

• Coordinate and manage incoming customer support requests across multiple channels (email, phone, chat).
• Ensure timely and effective resolution of customer issues by assigning tasks to appropriate team members.
• Maintain accurate and up-to-date records of customer interactions and support activities in the CRM system.
• Communicate proactively with customers regarding the status of their inquiries or issues.
• Identify recurring customer issues and provide feedback to relevant departments for process improvement.
• Assist in training new support staff and contribute to developing support protocols.

Requirements

• Previous experience in a customer support , coordination, or administrative role.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills, with a clear and professional tone.
• Proficiency in CRM software and helpdesk ticketing systems.
• Ability to work independently and manage time effectively in a remote setting.
• A proactive approach to problem-solving and customer satisfaction.

Benefits

• Competitive salary and potential for performance incentives.
• Fully remote working position, offering flexibility and work-life balance.
• Comprehensive health and dental coverage.
• Generous paid time off and holiday allowance.
• Opportunities for professional development and career growth within the support field.