Customer Support Coordinator

About the Role

Our client is seeking a detail-oriented Customer Support Coordinator to enhance their support operations in Edinburgh . You will play a key role in managing customer relationships, ensuring smooth communication, and coordinating support activities to meet client needs. This position requires excellent organizational skills and a commitment to providing a high-quality customer experience, working within a well-established organization in the historic city of Edinburgh , contributing to a team that prides itself on efficiency and customer satisfaction.

Key Responsibilities

• Coordinate customer support requests and manage the support ticket lifecycle.
• Liaise with customers to understand their needs and provide timely updates.
• Assist in the planning and scheduling of support activities and resources.
• Maintain customer records and ensure data accuracy within the CRM system.
• Generate reports on customer service performance and trends.
• Support the customer service team with administrative tasks and inquiries.

Requirements

• Proven experience in a customer service or coordination role.
• Strong organizational and time-management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in using CRM software and standard office applications.
• Ability to adapt to a hybrid work schedule within Edinburgh .
• A proactive approach to problem-solving and task management.

Benefits

• Annual salary of 30000 .
• Hybrid working model providing flexibility.
• Access to health and wellness programs.
• Paid holidays and sick leave.
• Supportive team environment with opportunities for skill development.