Customer Support Engineer

• Site survey including (UK & worldwide) Which includes fixed, mobile and ship locations
• Ordering and packing installation Materials for shipment
• Logistics - arrange shipping and Customs paperwork
• 2nd line repair (within workshop in factory)
• Technical publications (system manuals and White papers)
• Factory Acceptance Testing (UK & worldwide)
• Site maintenance (UK & worldwide)
• Installation and commissioning of Datalink systems, Network Monitoring and Network Voting systems (UK & worldwide)
• Commissioning of air to ground links (worldwide)
• Customer Trials, including writing trial plans (UK & worldwide)
• Support for Customer Demos (UK and worldwide)
• Writing and deliver training courses on all ECS equipment (UK & worldwide)
• Customer Requirements capture for Sales (UK & worldwide)

Requirements

• Proven experience managing technical operations and customer-facing contracts, ideally in communications or defence sectors
• Strong leadership and project management skills, with the ability to coordinate cross-functional teams and external contractors
• Deep understanding of downlink communication systems and field operations, including installations, commissioning, and maintenance
• Excellent communication and stakeholder engagement abilities, across phone, email, and presentations
• Ability to tailor technical explanations to suit diverse audiences, from end-users to senior stakeholders
• Demonstrated customer-focused mindset, with a proactive approach to service delivery and relationship building
• Strong interpersonal skills, with the ability to mentor junior staff and foster a culture of accountability and growth
• High attention to detail, with a commitment to accuracy in documentation and reporting
• Flexible and adaptable, able to respond effectively to changing priorities and field conditions
• Effective time management and problem-solving abilities, with a track record of delivering results under pressure
• Skilled in record-keeping and compliance, particularly in regulated environments such as MOD and Police contracts
• Experience in training delivery and technical documentation, supporting knowledge transfer and operational consistency

Core Competencies

Demonstrates expertise in managing technical operations and customer-facing contracts within communications or defence sectors, with a strong focus on downlink communication systems, installations, and maintenance. Proven ability to lead cross-functional teams, deliver training, and maintain high standards of documentation and compliance.

Highest-signal resume keywords

• Technical Operations Management
• Downlink Communication Systems
• Project Management
• Training Delivery
• Customer Relationship Management

ATS Optimization Keywords

Hard Skills

• Site Surveying
• Installation and Commissioning
• Factory Acceptance Testing
• Technical Documentation
• Logistics Management
• 2nd Line Repair
• Customer Trials Planning
• Network Monitoring Systems
• Network Voting Systems
• Air to Ground Links Commissioning

Soft Skills

• Leadership
• Interpersonal Skills
• Communication Skills
• Problem-Solving
• Time Management

Industry Keywords

• Communications Sector
• Defence Sector
• Regulated Environments
• MOD Contracts
• Police Contracts

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