Customer Support Representative

About the Role

Our client is recruiting for a customer-focused Customer Support Representative to join their team in Portsmouth . This role is essential for ensuring our customers receive timely and effective support across various channels. You will be responsible for handling inquiries, troubleshooting problems, and providing solutions that enhance customer satisfaction and loyalty. The position offers a hybrid working model, allowing for a balance between collaborative office days in Portsmouth and the flexibility of remote work, fostering a productive and engaged workforce.

Key Responsibilities

• Respond to customer inquiries via phone, email, and online chat platforms.
• Investigate and resolve customer issues, providing clear and concise solutions.
• Maintain accurate records of customer interactions and transactions within the CRM system.
• Educate customers on product features and services to improve their experience.
• Escalate unresolved issues to appropriate team members or departments.
• Contribute to the continuous improvement of customer service processes and standards.

Requirements

• Previous experience in a customer support or service role is highly desirable.
• Excellent verbal and written communication skills.
• Proficiency in using helpdesk software and CRM systems.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to adapt to changing priorities and work effectively in a hybrid environment.
• Reside in or be able to commute to Portsmouth for office-based responsibilities.

Benefits

• Competitive salary with potential for increases based on performance.
• Hybrid work flexibility to promote work-life balance.
• Access to a range of employee benefits and discounts.
• Ongoing training and career development opportunities.
• A dynamic and supportive team culture.