Customer Support Representative

About the Role

Our client is seeking a friendly and efficient Customer Support Representative to join their team on-site in Nottingham, Nottinghamshire, UK . This role is essential for providing direct, face-to-face and phone support to our valued customers, ensuring their needs are met with professionalism and care. You will be an integral part of the local team, contributing to a positive and productive work environment. This position is perfect for an individual who enjoys interacting with people, solving problems, and working within a dedicated office setting in the heart of Nottingham , embodying our commitment to excellent customer service.

Key Responsibilities

• Respond promptly and courteously to customer inquiries via phone and in-person.
• Provide accurate information about products, services, and promotions.
• Assist customers with resolving issues, complaints, and processing requests.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to ensure a seamless customer experience.
• Adhere to company policies and procedures while providing support.

Requirements

• Previous experience in a customer support or service-oriented role.
• Excellent communication and interpersonal skills, with a positive attitude.
• Strong ability to listen, understand, and address customer needs effectively.
• Basic computer proficiency and ability to learn new systems quickly.
• Willingness to work full-time on-site in Nottingham .
• High school diploma or equivalent qualification.

Benefits

• Starting salary of 25500 per annum.
• Full-time employment with opportunities for advancement.
• Comprehensive training and development programs.
• Employee benefits package including pension scheme.
• A supportive team environment located centrally in Nottinghamshire .