Customer Support Representative

About the Role

Our client is looking for a dedicated Customer Support Representative to join their vibrant team based in Norwich . This role is crucial for providing exceptional assistance to customers, ensuring their issues are resolved promptly and efficiently. You will act as a key point of contact, delivering a high standard of service that reflects the company's commitment to customer satisfaction. This office-based position is ideal for an individual with excellent communication skills, a proactive approach to problem-solving, and a desire to work within a supportive team environment in Norwich .

Key Responsibilities

• Handle inbound customer inquiries via phone, email, and messaging platforms.
• Provide effective solutions to customer problems and answer product-related questions.
• Process customer orders, returns, and account modifications accurately.
• Maintain detailed records of customer interactions and resolutions within the CRM system.
• Collaborate with other departments to ensure customer issues are addressed comprehensively.

Requirements

• Previous experience in a customer support or similar role is preferred.
• Strong verbal and written communication skills, with an ability to engage positively with customers.
• Proficiency in using common computer applications and CRM software.
• Demonstrated ability to remain calm, patient, and professional under pressure.
• A commitment to providing excellent customer service from our Norwich office.

Benefits

• Competitive salary and regular performance reviews.
• Full-time, office-based role offering a stable and collaborative work environment.
• Extensive training and opportunities for career progression.
• Health and wellbeing benefits package.
• A friendly and dynamic team culture focused on achieving collective success in Norwich .