Customer Support Representative

About the Role

Our client is looking for a diligent Customer Support Representative to become an integral part of their team in Stoke-on-Trent . This role is focused on delivering outstanding support to customers, addressing their queries and concerns with professionalism and efficiency. You will be responsible for maintaining customer satisfaction by providing accurate information and effective solutions. This position is ideal for someone who thrives in a service-oriented role within a structured office environment and is eager to contribute to a company known for its commitment to client satisfaction.

Key Responsibilities

• Handle incoming customer queries via telephone, email, and online chat.
• Provide clear, accurate, and concise information about products and services.
• Troubleshoot and resolve customer issues, ensuring a satisfactory outcome.
• Record customer interactions and resolutions in the company's database.
• Escalate complex issues to appropriate departments when necessary.
• Contribute to team goals by meeting performance metrics and quality standards.

Requirements

• Prior experience in a customer support or helpdesk environment.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving capabilities.
• Proficiency in using standard computer software and customer relationship management tools.
• Ability to remain calm and professional under pressure.
• Must be able to work effectively within an office setting in Stoke-on-Trent .

Benefits

• Competitive annual salary.
• Comprehensive training and development opportunities.
• A supportive team culture and regular performance feedback.
• Paid time off and company holidays.
• Opportunities for advancement within the customer service department.