Customer Support Specialist (Liverpool)

About the Role

Our client is seeking a proactive Customer Support Specialist to join their established team based in Liverpool, Merseyside . In this role, you will be instrumental in providing high-quality support to our diverse customer base, ensuring their queries and issues are resolved efficiently and effectively. You will be the frontline representative, building rapport and trust with customers. This is an on-site position, offering a stable and collaborative working environment within our Liverpool office, where you can directly contribute to customer satisfaction and operational success.

Key Responsibilities

• Respond to customer inquiries via phone, email, and internal messaging systems.
• Diagnose and resolve product or service problems, determining the cause of the issue.
• Walk customers through problem-solving processes and provide clear instructions.
• Escalate unresolved issues to the appropriate department or specialist.
• Maintain accurate records of customer interactions and transactions.

Requirements

• Previous experience in a customer support or helpdesk environment.
• Excellent communication and active listening skills.
• Proficiency with standard office software and CRM systems.
• Ability to adapt to new technologies and processes quickly.
• Strong organizational skills and attention to detail.

Benefits

• Competitive annual salary with potential for bonuses.
• On-site role in a supportive team environment in Liverpool .
• Opportunities for career progression and skill development.
• Company-provided training and resources.
• Pension scheme and paid annual leave.