Customer Support Specialist - Nottingham

About the Role

Our client is looking for a dedicated and customer-focused Customer Support Specialist to join their team in Nottingham, Nottinghamshire, UK . You will be responsible for providing excellent support to our customers, resolving their issues efficiently and professionally. This role requires strong communication skills and a commitment to customer satisfaction, offering a hybrid work model that blends office-based teamwork with remote flexibility. Join a company that values its customers and employees, contributing to a positive service experience in Nottingham .

Key Responsibilities

• Address customer inquiries and provide solutions via phone, email, and live chat.
• Troubleshoot and resolve customer issues related to products and services.
• Accurately record customer interactions and maintain detailed case notes.
• Escalate complex problems to the appropriate internal teams for resolution.
• Contribute to improving customer service processes and documentation.

Requirements

• Previous experience in a customer support or helpdesk role is preferred.
• Excellent verbal and written communication skills, with a friendly and professional tone.
• Proficiency with customer support software and CRM systems.
• Strong problem-solving skills and the ability to work under pressure.
• A customer-centric mindset and a proactive approach to service in a hybrid setting.

Benefits

• Competitive salary package.
• Comprehensive health and wellness benefits.
• Opportunities for ongoing training and career advancement.
• Generous paid time off and holiday schedule.
• A positive and collaborative work environment with hybrid flexibility in Nottingham .