Customer Support Specialist (Remote UK) Entry Level

Overview

We are looking for a customer-focused and organised Customer Support Specialist to provide high-quality support to customers across the UK.

This is a remote, entry-level opportunity suitable for candidates who enjoy helping people, solving problems and communicating clearly. You will respond to customer enquiries, resolve routine issues, maintain accurate records and work with internal teams to deliver a positive customer experience.

Job Snapshot

Job Functions: Customer Service | Information Technology | Administrative
Category: Customer Services
Location:  United Kingdom
Workplace: Remote
Job Type: Permanent
Employment: Full-Time
Experience: Entry Level
Salary: £30,000–£35,000 per annum

Key Responsibilities

• Respond to customer enquiries through email, chat, phone or other support channels.
• Provide clear, accurate and professional information to customers.
• Resolve routine customer issues and escalate more complex cases when required.
• Maintain accurate records of customer interactions and outcomes.
• Support customers with account, service or product-related queries.
• Follow internal support processes and service standards.
• Work with internal teams to help resolve customer concerns efficiently.
• Identify recurring customer issues and report them appropriately.
• Maintain a professional and helpful approach across all customer interactions.
• Support general customer service and administrative tasks when required.

Requirements

• Strong written and verbal communication skills.
• Customer-focused approach with good listening and problem-solving skills.
• Strong attention to detail and accuracy.
• Comfortable using digital systems and standard office software.
• Ability to manage multiple enquiries and priorities effectively.
• Professional and calm approach when handling customer concerns.
• Comfortable working independently in a remote environment.
• Previous customer service or support experience is helpful but not essential for this entry-level role.
• Willingness to learn new systems, processes and service procedures.

What We Offer

• Competitive salary of £30,000–£35,000 per annum.
• Permanent, full-time employment.
• Remote working arrangement.
• Structured onboarding and role-specific training.
• Opportunities to build customer service and support experience.
• Career development and progression opportunities.
• Supportive and professional working environment.

How to Apply

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