Customer Support Specialist

About the Role

Our client is seeking a dedicated Customer Support Specialist to join their dynamic team in Leicester . You will be the primary point of contact for customers, providing exceptional support and ensuring a positive experience. This role is crucial for maintaining customer satisfaction and loyalty, contributing directly to the company's success. You will handle inquiries across various channels, troubleshoot issues, and escalate complex problems when necessary, working within a supportive environment that encourages professional growth and teamwork. This position offers a blend of in-office collaboration and remote flexibility, making it ideal for those seeking a balanced work environment.

Key Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Provide accurate information about products and services, resolving issues efficiently.
• Troubleshoot and diagnose customer problems, offering effective solutions.
• Escalate complex technical or service issues to the appropriate departments for resolution.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Gather customer feedback to help improve our client's services and products.

Requirements

• Proven experience in a customer service or helpdesk role.
• Excellent communication and interpersonal skills, with a friendly and patient demeanor.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Strong problem-solving abilities and the capacity to handle challenging customer situations.
• Ability to multitask and manage time effectively in a fast-paced setting.

Benefits

• Competitive salary package.
• Hybrid work model offering flexibility.
• Comprehensive training and ongoing professional development opportunities.
• Pension scheme and holiday entitlement.
• A positive and collaborative workplace culture in Leicester .