Customer Support Specialist

About the Role

Our client is seeking a dedicated Customer Support Specialist to join their dynamic team in Aberdeen . This role is pivotal in ensuring client satisfaction by providing timely and effective solutions to inquiries and issues. You will be the primary point of contact for customers, offering exceptional service across various channels, and contributing to a positive brand image. This position offers a fantastic opportunity to grow within a supportive environment, where your contributions are valued and recognized, working in a hybrid model that balances collaborative office time with personal flexibility.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Troubleshoot and resolve customer issues, escalating complex problems to the appropriate teams when necessary.
• Maintain accurate records of customer interactions and transactions using the CRM system.
• Educate customers on product features, services, and potential solutions to their needs.
• Gather customer feedback and report trends to management to improve service offerings.
• Proactively identify opportunities to enhance the customer experience.

Requirements

• Proven experience in a customer service or helpdesk role.
• Excellent communication and interpersonal skills, with a patient and empathetic demeanor.
• Proficiency in using CRM software and other support tools.
• Strong problem-solving abilities and attention to detail.
• Ability to manage multiple tasks simultaneously and work effectively under pressure.
• A commitment to delivering outstanding customer support.

Benefits

• Competitive salary and potential for performance bonuses.
• Hybrid work model offering flexibility between home and office.
• Comprehensive training and ongoing professional development opportunities.
• Access to employee assistance programs and wellness initiatives.
• Pension scheme and generous holiday allowance.