Customer Support Specialist

About the Role

Our client is seeking a dedicated and empathetic Customer Support Specialist to join their dynamic team in Aberdeen . This role is crucial for maintaining high standards of customer satisfaction by providing timely and effective assistance across various channels. You will be the first point of contact for customers, resolving inquiries, troubleshooting issues, and offering guidance on our client's products and services. This hybrid position offers a blend of in-office collaboration and remote flexibility, supporting a team that values professionalism, efficiency, and a customer-centric approach.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Diagnose and resolve technical issues and product-related questions with accuracy and efficiency.
• Maintain detailed records of customer interactions, transactions, comments, and complaints in the CRM system.
• Escalate complex issues to appropriate departments and follow up to ensure resolution.
• Provide feedback to management on customer service trends and potential improvements.

Requirements

• Proven experience in a customer service or helpdesk role.
• Excellent communication and interpersonal skills, with a patient and understanding demeanor.
• Proficiency with CRM software and common support tools.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Strong problem-solving skills and a commitment to customer satisfaction.

Benefits

• Competitive annual salary and potential for performance bonuses.
• Hybrid work model offering flexibility between home and office.
• Comprehensive training and ongoing professional development opportunities.
• Pension scheme and employee assistance program.
• A supportive team environment with opportunities for career growth within customer support.