Data-Driven Consumer Support Analyst | SLA & GDPR

LexisNexis Risk Solutions in Cardiff is seeking a Customer Support Analyst to be the first point of contact for consumers, managing data queries and resolving issues within defined SLAs. You will handle cases end-to-end, document actions, and coordinate with colleagues to deliver a high-quality service.

The role requires excellent customer service, strong admin skills, and GDPR awareness, with the ability to work independently or as part of a team.

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