Data-Driven Consumer Support Analyst

LexisNexis Risk Solutions in Cardiff is hiring a Consumer Support Analyst to be the first point of contact for consumers, handling inquiries and resolving issues within defined SLAs. You will log, track and manage cases, maintain internal documentation, and collaborate with colleagues to ensure timely, accurate communications while complying with GDPR.

Strong customer service, experience in Regulated Services, and ability to work independently or in a team are essential, using Windows and Office

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