De-Brief Operative

My Client based in Waltham Cross is seeking De-brief Operative.

Shifts available Monday to Sunday 6 out of 7 days per week - 6AM TO 3PM Thursday to Monday - 2PM TO 10.30PM

Key Responsibilities

• Driver Check-Ins (The "Debrief"): Meeting with courier and delivery drivers face-to-face as they return to the depot. You will review their day, check delivery route performance, and discuss any issues faced during their shifts (such as full parcel lockers or blocked access)
• Performance Tracking: Assessing driver efficiency against target delivery times and setting continuous improvement goals.
• Data & Paperwork Management: Reconciling delivery data on transport software, ensuring all Proof of Delivery (POD) documentation is signed, accurate, and logged cleanly
• Real-Time Communication: Serving as the central point of contact for drivers, answering queries, and passing vital route updates back to the warehousing or dispatch teams.
• Returns Processing: Verifying and managing parcels that couldn't be delivered or locker returns brought back to the depot.

If interested please Cal (email address removed) (phone number removed)