Delivery Operations Manager

About the Role

Our client is seeking a strategic and results-oriented Delivery Operations Manager to oversee and enhance their delivery services in Leeds . This role requires a blend of leadership, operational expertise, and a focus on efficiency to manage a team of drivers and logistics staff. You will be responsible for optimizing delivery routes, implementing best practices, and ensuring exceptional customer satisfaction through reliable and timely service. The ideal candidate will possess a strong understanding of logistics management, excellent problem-solving skills, and the ability to drive continuous improvement in a demanding operational environment, contributing to the company's growth and reputation.

Key Responsibilities

• Lead, manage, and motivate a team of delivery drivers and support staff to achieve operational goals.
• Develop and implement efficient delivery routes and schedules to maximize productivity and minimize costs.
• Monitor delivery performance metrics, analyze data, and identify areas for improvement.
• Ensure compliance with all health, safety, and transportation regulations.
• Manage fleet maintenance schedules and ensure vehicles are in optimal working condition.
• Foster a culture of excellent customer service and resolve any customer complaints or issues promptly.

Requirements

• Proven experience in a management role within logistics, transportation, or delivery operations.
• Strong understanding of route optimization software and fleet management systems.
• Excellent leadership, communication, and interpersonal skills.
• Demonstrated ability to analyze data, identify trends, and implement strategic solutions.
• Experience managing budgets and controlling operational costs.
• A proactive approach to problem-solving and continuous improvement in Leeds .

Benefits

• Competitive salary and performance-based bonuses.
• Hybrid working model offering a blend of office and remote flexibility.
• Comprehensive health, dental, and vision insurance.
• Company vehicle or travel allowance.
• Opportunities for professional development and career advancement.