Delivery Team Lead - Customer Service Excellence

About the Role

Our client is seeking an energetic and organized Delivery Team Lead to guide their delivery team in Brighton . In this hybrid role, you will lead by example, ensuring that deliveries are executed efficiently while maintaining the highest standards of customer service. You will be responsible for motivating your team, managing schedules, and resolving on-the-road challenges, blending operational oversight with hands-on leadership. This position is perfect for an individual with strong communication skills and a passion for logistics, aiming to make a tangible impact on customer satisfaction and team performance.

Key Responsibilities

• Lead, motivate, and manage a team of delivery drivers to achieve performance targets.
• Oversee daily dispatch operations and ensure timely completion of all deliveries.
• Provide on-the-ground support to drivers, assisting with route issues and customer queries.
• Conduct regular team meetings to discuss performance, safety, and operational updates.
• Monitor driver performance and provide constructive feedback and coaching.
• Ensure adherence to all company policies, safety regulations, and customer service standards.

Requirements

• Previous experience in a delivery or transport leadership role.
• Demonstrated ability to lead and motivate a team.
• Excellent communication and interpersonal skills.
• Strong understanding of local delivery routes in and around Brighton .
• Ability to manage time effectively and handle multiple priorities.
• Basic understanding of fleet operations and driver management.

Benefits

• Competitive salary with performance-based incentives.
• Hybrid working model offering a blend of office and field presence.
• Opportunities for leadership development.
• Company vehicle for team lead duties.
• A positive and supportive team culture.