Desktop Support Technician II

Role Overview We are working with a leading IT services and solutions provider who are looking to hire a Desktop Support Technician to join their growing team. You will play a key role in delivering end-user support and deployment services across a variety of environments including corporate offices, healthcare sites, warehouses, and data centres. This is a hands-on position suited to someone who enjoys working directly with users, solving problems, and being involved in hardware deployments, upgrades, and technical troubleshooting.

Key Responsibilities

• Provide end-user technical support, diagnosing and resolving hardware and software issues
• Install, configure, and upgrade: Desktop / laptop systems, Operating systems (primarily Windows), Applications and user profiles
• Perform hardware deployments and refreshes, including:
• Equipment setup and installation
• Imaging and configuration
• Data transfer and backup
• Device decommissioning or redeployment
• Deliver remote and on-site technical support, including desk-side assistance
• Troubleshoot and maintain:
• Workstations, peripherals, and printers
• Network connectivity issues (basic level)
• Work with ticketing systems to manage and document support requests
• Support the creation and maintenance of technical documentation Skills & Experience Essential
• 3–5 years’ experience in desktop support within an enterprise environment
• Strong knowledge of:
• Windows OS support (desktop/laptop)
• Microsoft Office and business applications
• Experience with:
• Hardware installations, upgrades, and troubleshooting
• Ticket management systems
• Active Directory (user management, permissions)
• Strong problem-solving skills and ability to work independently

Desirable

• Experience supporting large-scale deployments or migrations
• Exposure to: Server moves or hardware rollouts AND Data centre or warehouse environments
• MacOS support experience