Director of Service Delivery

As we continue to grow, we’re looking for a Director of Managed & Professional Services to lead our technical delivery functions, including our growing Penetration Testing business.

You’ll lead our Professional Services team and Managed Services, with responsibility for developing our services, growing the penetration testing business, identifying new opportunities and building high-performing teams.

This is a senior, commercially focused role, working closely with Sales, Solutions, customers and technical teams to drive growth while maintaining the high-quality service and standards our customers expect from Saepio.

What you’ll be doing?

• Lead and develop the Professional Services and Managed Services functions, ensuring both teams deliver consistently high-quality services while fostering a culture of collaboration, accountability and continuous improvement.
• Own the growth and development of the Penetration Testing business, including strategy, people, delivery, customers, commercial performance and identifying new opportunities, services and markets.
• Drive the development of our Professional Services portfolio, building scalable and repeatable offerings across areas such as penetration testing, email security, EDR/MDR, Network/SSE/SASE and Cloud, while identifying opportunities to use automation and AI to improve efficiency.
• Work closely with Sales, Solutions, customers, vendors and partners to develop propositions, take our capabilities to market, understand customer challenges and identify opportunities to grow existing and new customer relationships.
• Own the successful delivery and commercial performance of the functions, overseeing project delivery, utilisation, revenue, margins, pipeline, customer retention and Managed Services renewals.
• Develop our people and technical capabilities, ensuring team members maintain relevant certifications, build their skills and expertise, and that Saepio remains aligned with the evolving cyber security market.

What are we looking for?

We’re looking for an experienced, commercially minded services leader who understands both the technical and commercial sides of cyber security. You’ll be confident leading technical teams, developing customer-focused services and identifying opportunities for growth. You’ll be organised, proactive and comfortable working in a fast-moving environment, with a genuine interest in emerging technology, AI and automation and how they can improve the way we work.

Our Requirements

• 10+ years’ experience in Professional Services, Cyber Security, Penetration Testing or a related technology services environment, including team management.
• Strong understanding of the Professional Services model, ideally with experience leading a penetration testing or security consultancy function.
• Proven commercial experience, including revenue growth, utilisation, margins, pipeline and/or customer retention, with experience developing and taking new services or propositions to market.
• Strong customer and stakeholder management skills, with the ability to build effective relationships with technical and senior stakeholders and communicate confidently at all levels.
• Strong leadership, organisational and people management skills, with a genuine interest in developing technical teams and managing multiple priorities in a fast-moving environment.

Other skills/qualifications – (Desirable, not mandatory)

• Penetration Testing & Cyber Security: Experience leading a penetration testing team or business, with a strong understanding of penetration testing services and the wider cyber security consulting market.
• Industry & Relationships: Relevant cyber security/industry certifications and experience developing strategic customer and vendor relationships, ideally within a managed security services environment.
• Innovation & Efficiency: Experience using automation and AI to improve service delivery, efficiency and scalability.

About Saepio

Cyber security isn’t an add-on to IT. It’s a specialist discipline.

That’s why modern UK organisations separate the teams who run systems from those who protect them. And it’s why they choose Saepio.

We’re one of the UK’s most recognised cyber specialists and an NCSC Assured Service Provider, working with over 1,000 organisations who trust us to help them:

Cut through noise and see their real risk

Align policy, people and technology into one coherent strategy

Mature security operations without adding unnecessary complexity

Build cyber resilience that stands up to real-world pressure

We partner with the most advanced security platforms in the market and deliver high-impact events, campaigns and thought leadership that place Saepio at the centre of the UK cyber conversation.

What do we offer

Having a happy and healthy team provides the foundation for our energy and drive

• 25 days annual leave + an extra day for each year of service (up to 30 days) plus additional half days for a ‘Duvet morning’ and your birthday (FTE)
• BUPA Premium Health Insurance £0 excess covering pre-existing conditions
• Critical Illness Cover
• Royal London Pension Plan
• Strong learning and development culture to help you excel
• International incentive trips for high performers
• Fantastic social events e.g. Family Fun Day, Quarterly socials, Festive Party
• Quarterly company-wide recognition events e.g. lunch at Michelin star restaurants

To be eligible for this role, you must have the right to work in the UK on a permanent basis (e.g., Indefinite Leave to Remain or UK/EU Settled Status). Unfortunately, we are unable to provide visa sponsorship at this time.

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