Distribution Centre Shift Supervisor

About Us

At IronmongeryDirect, we've been a trusted name in architectural ironmongery for over 50 years. What started as a traditional ironmongery shop has since grown into the UK's leading direct supplier, delivering thousands of parcels each week. With a vast range of over 18,000 high-quality products available for next-day delivery, we're the reliable choice for tradespeople who value efficiency, expert advice, and top-tier service. If you're looking to be part of a dynamic, growing company that's built on a foundation of trust and excellence, we'd love to hear from you.

We're proud to be recognised as one of the UK's Best Workplaces in Retail, Hospitality & Leisure 2026 by Great Place to Work®, a reflection of the positive feedback from our own people and our commitment to creating an exceptional employee experience.

About the Role

As a Distribution Centre Shift Supervisor, you will be responsible for leading and coordinating the day-to-day operation of a busy distribution centre shift. You will ensure colleagues are motivated, supported and deployed effectively to deliver productivity, service, quality and safety objectives.

The role requires a visible and proactive leader who can make informed decisions, adapt to changing priorities and create a positive, accountable culture. Working closely with colleagues across the operation, you will take ownership of shift performance, develop team capability and ensure operational requirements are delivered efficiently and consistently.

About the Accountabilities

Lead, motivate and support colleagues to achieve operational, productivity and service objectives. Create a positive, accountable and high-performing team culture through visible leadership and effective communication. Plan and coordinate daily shift activities, ensuring resources are effectively allocated to meet changing operational demands. Monitor productivity throughout the shift, identifying issues and taking proactive action to maintain performance standards. Coach, develop and provide regular feedback to team members, addressing underperformance where required. Conduct people management activities including probation reviews, return-to-work meetings, one-to-ones and performance discussions. Manage workforce requirements including holiday requests, sickness absence, shift cover and resource planning. Ensure customer orders are picked, processed and despatched accurately and within agreed timescales. Oversee core operational activities including replenishment, stock control, goods-in processes and packaging availability. Review shift handovers, manage emerging issues and make effective operational decisions to minimise disruption. Build effective working relationships with managers, supervisors and support functions, escalating issues appropriately when required. Maintain high standards of housekeeping, health and safety and operational compliance across all working areas. Identify opportunities to improve efficiency, team capability and overall shift performance.

About You - Essential