E-commerce Manager

About the Role

Our client is seeking a strategic and results-driven E-commerce Manager to oversee and grow their online sales channels within the competitive FMCG market. This hybrid role, based in Norwich , will be responsible for developing and executing a comprehensive e-commerce strategy to drive online revenue, enhance customer experience, and expand market reach. You will manage all aspects of the online store, from website operations and marketing to customer service and fulfillment. This is a key position for an experienced e-commerce professional looking to make a significant impact.

Key Responsibilities

• Develop and implement an effective e-commerce strategy to achieve sales and growth targets.
• Manage the day-to-day operations of the online store, including product listings, merchandising, and promotions.
• Oversee digital marketing campaigns, including SEO, SEM, social media advertising, and email marketing, to drive traffic and conversions.
• Analyze website performance, customer behavior, and sales data to identify opportunities for optimization.
• Collaborate with IT, marketing, and operations teams to ensure a seamless online customer journey.
• Manage relationships with third-party e-commerce platforms and technology providers.

Requirements

• Proven experience in e-commerce management , preferably within the FMCG sector.
• Demonstrated success in driving online sales growth and managing digital marketing campaigns.
• Strong understanding of e-commerce platforms, analytics tools, and digital marketing best practices.
• Excellent analytical, problem-solving, and project management skills.
• Experience with CRM systems and customer service management.
• Bachelor's degree in Marketing, Business, or a related field.

Benefits

• Competitive salary and performance-based incentives.
• Hybrid working model offering a blend of office and remote flexibility.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and continuing education.
• Chance to shape the digital future of a growing FMCG brand.