E-commerce Manager

About the Role

Our client is seeking an experienced and dynamic E-commerce Manager to spearhead their online retail operations. This pivotal remote role will involve driving the strategy, development, and execution of all online sales channels, focusing on enhancing customer experience and maximizing revenue. You will work collaboratively with marketing, sales, and technology teams to ensure seamless online operations and a robust digital presence. This is an exciting opportunity to shape the future of online retail for a growing brand, offering significant autonomy and the chance to make a tangible impact from anywhere in the UK.

Key Responsibilities

• Develop and implement a comprehensive e-commerce strategy to achieve sales targets and market growth.
• Manage the day-to-day operations of the online store, including product listings, merchandising, and content updates.
• Analyze website performance metrics, customer behaviour, and market trends to identify opportunities for improvement.
• Oversee all digital marketing campaigns, including SEO, SEM, social media, and email marketing, to drive traffic and conversions.
• Collaborate with customer service teams to ensure exceptional online customer support and resolution of inquiries.
• Manage relationships with third-party vendors and technology partners to optimize the e-commerce platform.

Requirements

• Proven track record of at least 5 years in e-commerce management or a related digital marketing role.
• Strong understanding of e-commerce platforms, analytics tools, and digital marketing best practices.
• Experience with SEO/SEM strategies and campaign management.
• Excellent analytical and problem-solving skills, with the ability to interpret complex data.
• Demonstrated success in driving online sales growth and improving customer satisfaction.

Benefits

• Competitive annual salary.
• Flexible remote working arrangements.
• Opportunities for professional development and training.
• Contribution to a company pension scheme.
• A collaborative and innovative virtual work environment.