E-commerce Manager

About the Role

Our client is seeking a talented and results-oriented E-commerce Manager to lead their online sales strategy and operations in a fully remote capacity, supporting their presence in markets including Southampton . This role is essential for driving online revenue growth, enhancing customer experience, and managing all aspects of the e-commerce platform for their FMCG products. You will be responsible for developing and executing a robust digital commerce strategy, optimising conversion rates, and managing online marketing initiatives. The ideal candidate thrives in a remote-first environment and possesses a strong understanding of online retail trends and technologies.

Key Responsibilities

• Develop and implement a comprehensive e-commerce strategy to drive online sales, customer acquisition, and retention.
• Manage the day-to-day operations of the e-commerce website, ensuring a seamless user experience and high conversion rates.
• Plan and execute digital marketing campaigns, including SEO, SEM, social media advertising, and email marketing, to drive traffic and sales.
• Analyse e-commerce data, including sales performance, website analytics, and customer behaviour, to identify trends and opportunities for improvement.
• Manage online product listings, pricing, promotions, and inventory levels in coordination with relevant teams.
• Oversee customer service for online channels, ensuring prompt and effective resolution of inquiries and issues.

Requirements

• Proven experience (4+ years) in e-commerce management, ideally within the FMCG sector.
• Demonstrated success in driving online sales growth and optimising e-commerce platforms.
• Strong understanding of digital marketing channels, SEO, SEM, and social media advertising.
• Proficiency in e-commerce platforms (e.g., Shopify, Magento) and web analytics tools (e.g., Google Analytics).
• Excellent analytical, problem-solving, and project management skills.

Benefits

• Competitive salary with potential for performance-based incentives.
• Fully remote working position offering significant work-life balance and flexibility.
• Allowance for home office equipment and professional development budget.
• Comprehensive health, dental, and vision insurance coverage.
• Opportunity to shape and grow the online presence of established FMCG brands.