E-commerce Operations Coordinator

About the Role

Our client is looking for a highly organized and efficient E-commerce Operations Coordinator to support their online business activities in Plymouth . This role is crucial for ensuring the smooth running of daily e-commerce operations, including order processing, inventory management, and customer service support. You will be instrumental in maintaining high standards of customer satisfaction and operational efficiency. This hybrid role offers a balance between working from the office and remotely, allowing for effective team collaboration and individual focus on detailed operational tasks within the e-commerce domain.

Key Responsibilities

• Process online orders accurately and efficiently, ensuring timely dispatch and delivery.
• Monitor inventory levels across all sales channels, coordinating with suppliers and warehouse teams to maintain stock availability.
• Respond to customer inquiries and resolve issues related to orders, shipping, and product information via email and phone.
• Update product information, pricing, and promotional details on the e-commerce platform.
• Assist in managing returns and exchanges, ensuring compliance with company policies.
• Generate reports on sales performance, operational metrics, and customer feedback for management review.

Requirements

• Previous experience in e-commerce operations, logistics, or customer service is highly desirable.
• Strong organizational skills and meticulous attention to detail.
• Proficiency with e-commerce platforms and order management systems.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Familiarity with basic data analysis and reporting.

Benefits

• Competitive salary aligned with your operational expertise.
• Hybrid work model providing flexibility and a balanced work-life arrangement.
• Opportunity to be a key player in a growing e-commerce business based in Plymouth .
• Access to training and development programs to enhance operational skills.
• A supportive and team-oriented work environment.