E-commerce Operations Coordinator

About the Role

Our client is looking for a highly organized and efficient E-commerce Operations Coordinator to manage the seamless execution of their online retail operations. This fully remote role is integral to ensuring that customer orders are processed accurately, efficiently, and on time. You will play a key part in optimizing the post-purchase customer experience, coordinating with various internal and external teams to ensure smooth fulfillment and delivery. This is an excellent opportunity for someone detail-oriented who thrives in a dynamic, virtual environment and wants to make a direct impact on customer satisfaction.

Key Responsibilities

• Manage and oversee the day-to-day operations of the e-commerce fulfillment process.
• Coordinate with warehouse teams, shipping carriers, and customer service to ensure timely order processing and delivery.
• Monitor inventory levels and collaborate with procurement to maintain adequate stock for online sales.
• Resolve any order fulfillment issues, such as shipping delays, incorrect items, or damaged goods.
• Analyze operational data to identify bottlenecks and implement process improvements.
• Prepare regular reports on key operational metrics, including order volume, fulfillment times, and shipping costs.

Requirements

• Proven experience in e-commerce operations , logistics, or supply chain management.
• Strong understanding of order fulfillment, inventory management, and shipping procedures.
• Excellent organizational and time management skills with the ability to prioritize tasks.
• Proficiency in using e-commerce platforms and related operational software.
• Strong problem-solving abilities and a proactive approach to issue resolution.
• Effective communication skills for coordinating with cross-functional teams in a remote setting.

Benefits

• Competitive salary and potential for performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Flexible working hours and a fully remote work environment.
• Opportunities for professional development and career growth in e-commerce operations.
• A collaborative team culture focused on efficiency and customer satisfaction.