E-commerce Operations Coordinator

About the Role

Our client is seeking a meticulous and proactive E-commerce Operations Coordinator to join their team, supporting the smooth running of their online business. This fully remote role is crucial for maintaining efficiency in order fulfillment, inventory management, and customer service support. You will be the point person for ensuring a positive customer experience from checkout to delivery, liaising with various internal departments and external partners. This is an ideal opportunity for an organized individual who excels at problem-solving and thrives in a remote setting, ensuring operational excellence and customer satisfaction are consistently met.

Key Responsibilities

• Oversee the day-to-day e-commerce operations, including order processing, shipping, and returns.
• Monitor inventory levels across all sales channels and coordinate with suppliers to ensure stock availability.
• Respond to customer inquiries and resolve issues via email, chat, or phone in a timely and professional manner.
• Liaise with logistics partners to ensure efficient and cost-effective shipping.
• Identify and implement process improvements to enhance operational efficiency and customer satisfaction.
• Prepare regular reports on operational performance, sales data, and customer feedback.

Requirements

• Proven experience in e-commerce operations , logistics, or a similar operational role.
• Strong organizational skills and attention to detail.
• Excellent problem-solving abilities and a proactive approach to challenges.
• Proficiency with e-commerce platforms and order management systems.
• Strong communication and interpersonal skills, essential for a remote role.
• Ability to work independently and manage time effectively in a fully remote environment.

Benefits

• Competitive starting salary with opportunities for review.
• Fully remote work arrangement with flexible hours.
• Comprehensive health and wellness benefits package.
• Paid time off and company-recognized holidays.
• A supportive team environment that values collaboration and individual contribution.