E-commerce Operations Coordinator

About the Role

Our client is seeking a highly organized and proactive E-commerce Operations Coordinator to manage the day-to-day operations of their online store in Sunderland . This role is pivotal in ensuring a seamless customer experience from order placement to delivery. You will be responsible for inventory management, order fulfillment processes, customer service support, and liaising with logistics partners. The ideal candidate possesses excellent attention to detail and thrives in a fast-paced operational environment, contributing to the efficient running of the e-commerce business.

Key Responsibilities

• Oversee and manage the entire order fulfillment process, ensuring accuracy and timeliness.
• Monitor inventory levels across all sales channels, coordinating with suppliers to maintain stock availability.
• Handle customer inquiries and issues via email, phone, and chat, providing prompt and effective solutions.
• Process returns, exchanges, and refunds efficiently and according to company policy.
• Liaise with shipping carriers and logistics providers to ensure timely and cost-effective delivery.
• Identify and implement improvements to e-commerce operational workflows and systems.

Requirements

• Proven experience in e-commerce operations, logistics, or a related administrative role.
• Strong understanding of inventory management principles and order fulfillment systems.
• Excellent customer service skills with the ability to resolve issues effectively.
• Proficiency in e-commerce platforms and order management software.
• Exceptional organizational skills and meticulous attention to detail.
• Ability to work effectively in a team and manage multiple priorities in a busy environment.

Benefits

• Competitive salary commensurate with experience.
• On-site working environment with a dedicated team.
• Opportunities for career advancement within operations.
• Employee discount on company products.
• A collaborative and supportive workplace culture.