E-commerce Operations Coordinator

About the Role

Our client is seeking an organized and efficient E-commerce Operations Coordinator to support their growing online business, with a hybrid working model based in Nottingham . You will be responsible for overseeing the smooth execution of online orders, managing inventory levels, and coordinating with various teams to ensure a seamless customer experience from purchase to delivery. This role is critical for maintaining operational efficiency and customer satisfaction in our online retail activities connected to Nottingham .

Key Responsibilities

• Coordinate the processing and fulfillment of online orders, ensuring accuracy and timeliness.
• Monitor and manage e-commerce inventory levels, liaising with warehouse and supply chain teams.
• Track shipments and proactively address any delivery issues or delays.
• Liaise with customer service to resolve order-related inquiries and problems.
• Assist in the implementation of new operational processes and system improvements.
• Generate reports on order volume, fulfillment times, and inventory status.

Requirements

• Proven experience in e-commerce operations, logistics, or a related field.
• Strong organizational and time-management skills.
• Familiarity with e-commerce platforms and order management systems.
• Excellent communication and interpersonal skills for coordinating with multiple departments.
• Detail-oriented with the ability to manage multiple tasks simultaneously.
• Comfortable working in a hybrid environment, balancing office-based and remote responsibilities supporting the Nottingham operation.

Benefits

• Competitive salary and potential for performance-based bonuses.
• Hybrid working arrangement offering flexibility.
• Opportunities for professional development in e-commerce and operations.
• A collaborative and fast-paced work environment.
• Play a key role in the success of an expanding online retail business in Nottingham .