E-commerce Operations Coordinator

About the Role

Our client is looking for a highly organized and efficient E-commerce Operations Coordinator to manage the day-to-day running of their online store in Portsmouth . This role is crucial for ensuring a smooth and positive customer experience from order placement to fulfillment. You will be responsible for managing inventory, processing orders, coordinating with shipping partners, and resolving any operational issues that arise. Joining a dedicated operations team, you'll contribute to the efficiency and success of the company's e-commerce activities. This is an excellent opportunity for someone with a keen eye for detail and a passion for seamless online transactions.

Key Responsibilities

• Process online orders accurately and efficiently, ensuring timely dispatch and delivery.
• Manage inventory levels across all sales channels, liaising with warehouse staff to maintain stock accuracy.
• Coordinate with shipping and logistics partners to ensure reliable and cost-effective delivery solutions.
• Handle customer inquiries and resolve operational issues related to orders, shipping, and returns.
• Monitor order fulfillment performance and identify areas for process improvement.
• Assist in the management of product information and listings on the e-commerce platform.

Requirements

• Previous experience in e-commerce operations, order processing, or a similar logistics role.
• Proficiency in using e-commerce platforms and order management systems.
• Strong organizational skills and exceptional attention to detail.
• Excellent communication and problem-solving abilities.
• Ability to work effectively in a fast-paced environment and manage multiple tasks.
• Familiarity with inventory management principles and practices.

Benefits

• Competitive salary and benefits package.
• Opportunity to work in a key operational role within a growing e-commerce business in Portsmouth .
• Structured training and development within e-commerce operations.
• Generous employee discount on company products.
• A supportive team environment focused on efficiency and customer satisfaction.